Fixing Netflix Closed Captioning: Simple Solutions

How to Fix Closed Captioning on Netflix: A Comprehensive Guide for Content Creators

Closed captioning is an essential feature for content creators who aim to reach a wider audience, including those who are deaf or hard of hearing. It provides an opportunity for viewers to access and enjoy content regardless of their abilities. However, closed captioning can sometimes malfunction, leaving viewers unable to access your content. If you’re a content creator and you’re experiencing such issues, don’t worry. In this article, we will take a deep dive into the topic of how to fix closed captioning on Netflix, providing a comprehensive guide for you to solve your closed captioning problems.

What is Closed Captioning on Netflix?

Closed captioning on Netflix allows viewers to access the written text of dialogue and actions of a movie or show, often displayed at the bottom of the screen. It can be beneficial for viewers who have hearing loss or who are watching the program in a noisy environment. The closed captioning feature is available on most devices, including desktop computers, mobile phones, and smart TVs.

Reasons Why Closed Captioning May Not Work on Netflix
There are several reasons why closed captioning on Netflix may not work, including:

1. Technical issues: Technical glitches may cause captioning to disappear, which may be as a result of updating Netflix, a problematic internet connection, or due to errors in the software.

2. Devices: Different devices have different display settings, which can also affect the quality of the captioning displayed on the screen.

3. Language options: Netflix provides the option for closed captioning in different languages and sometimes it may malfunction when viewers switch languages.

4. Disabling captions: In some instances, users may accidentally disable the closed captioning feature, rendering it impossible for them to see the captions.

How to Fix Closed Captioning on Netflix

1. Confirm that closed captioning is enabled. To do so:

a. Open Netflix and start playing the content of your choice.
b. Click on the “speech bubble” icon at the bottom of the screen, which represents closed captioning.
c. If the icon is greyed out, click on it to enable captioning, and if it’s already white, you don’t need to do anything.

2. Ensure that your device is updated to the latest software version.

a. Check that there are no pending software updates on your device.
b. Close your Netflix app, check for the latest updates, and download them to ensure that you have the latest software on your device.

3. Modify the language options if it is not correctly set.

a. Open Netflix, choose the content of your choice and start playing.
b. Click on the “speech bubble” icon at the bottom of the screen.
c. Choose “options”. Then, click “Audio and Subtitles” and select a language of your choice.

4. Check connection speed and network status:

a. Slow internet connection or network outage may impact the quality of your closed captioning. Try restarting your router, or connect to a different network.
b. Close all background applications to reduce Internet congestion while streaming video.

5. On mobile devices, remove and reinstall the Netflix app:

a. Disable closed captioning on the Netflix app.
b. Uninstall the app from your device.
c. Reinstall the application after a few minutes.
d. Re-enable closed captioning after you start playing the content of your choice.


Closed captioning is a crucial feature for any content creator aiming to reach a broader audience with their content. In this article, we have explored the topic of how to fix closed captioning on Netflix. We hope this comprehensive guide has provided you with the best practices to help you troubleshoot the most common issues that content creators experience. Remember, with the right approach, fixing closed captioning issues on Netflix will be easy every time.

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