Boost Accessibility with Closed Captioning on Zoom

Closed Captioning on Zoom – A Complete Guide for Content Creators

As a content creator, you are constantly trying to convey your message to your audience, and accessibility is a crucial aspect of that. Closed captioning on Zoom is one such feature that makes content more accessible to people who are deaf or hard of hearing. In this article, we will explore everything you need to know about closed captioning on Zoom, including its meaning, how it works, and how to use it.

What is Closed Captioning on Zoom?

Closed Captioning on Zoom is a feature that displays text on the screen for people who are deaf or hard of hearing. It provides a transcript of the audio and video content in real-time, making it accessible to everyone. Closed captioning can either be done automatically or manually. Zoom offers both options, and we will be exploring them in more detail later in the article.

Why do You Need Closed Captioning on Zoom?

Closed captioning on Zoom enables greater accessibility for your content. By providing a written transcript of the audio and video content, you are making it accessible to people who are deaf or hard of hearing. Additionally, closed captioning can help people who prefer to read instead of listening to content. By making content more accessible, you are also enhancing the user experience, and this can lead to increased engagement and a wider audience reach.

How to Enable Closed Captioning on Zoom

Now that we have a basic understanding of closed captioning on Zoom let’s explore how to enable it.

1. Automatic Closed Captioning

Zoom offers an automatic closed captioning feature that generates captions in real-time. However, not all plans have this feature, so ensure you have subscribed to a plan that includes it. Here’s how to enable automatic closed captioning on Zoom:

Step 1: Go to the Zoom Web Portal and sign in to your account.

Step 2: In the navigation menu, click on Account Management and then Account Settings.

Step 3: Scroll down to the “In Meeting (Advanced)” section, and then scroll down to “Closed Captioning.”

Step 4: Verify that “Closed Captioning” is enabled.

Step 5: During a meeting, click “Closed Caption” in the toolbar at the bottom of the window.

Step 6: Once enabled, captions will appear at the bottom of the screen.

2. Manual Closed Captioning

If you do not have the automatic closed captioning feature, you can still enable manual closed captioning. Here’s how:

Step 1: Log in to Zoom and start a new meeting.

Step 2: Click on the “CC” button in the toolbar at the bottom of the window.

Step 3: Click on “Enable Auto-Transcription.”

Step 4: When prompted, select “Assign to Type Closed Captioner.”

Step 5: Zoom will provide a list of options to use as the closed captioner, such as “A Participant” or “Show Subtitle Window.” Choose the best option for your situation.

Step 6: Once selected, the captioner will receive an email with instructions on how to caption your meeting content.

Tips for Using Closed Captioning on Zoom

Now that you know how to enable closed captioning on Zoom, here are some tips to enhance your use of the feature:

1. Speak Clearly and Slowly: Speaking slowly and clearly can help automated captions and human captioners to provide accurate captions.

2. Use Simple Language: Using simple language can reduce the chance of confusion or wrong captions and make it easier to read for language learners.

3. Edit the Captions: Review automatic captions to ensure accuracy as well as checking spelling and punctuation to make sure it is easy to read.

4. Ensure Good Sound Quality: Having good sound quality can help captioners provide more accurate captions. Avoid background noise or technical issues to ensure smooth functioning of captions.


Closed Captioning on Zoom is a powerful feature that enhances accessibility for everyone. By using it, content creators can make their content more engaging and accessible to both deaf and hard-of-hearing individuals. Whether you enable automatic or manual closed captioning, remember to speak clearly, use simple language, and review the captions to ensure accuracy and effectiveness. Use the tips discussed in this article to leverage the closed captioning feature for improved user experience and engagement.

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