Troubleshooting Closed Caption on Netflix: How to Turn It Off?

Closed Caption on Netflix Won’t Turn Off: What You Need to Do as a Content Creator

As a content creator, you know the importance of producing high-quality videos that reach a wider audience. That’s why closed captioning is an essential tool for ensuring your content is accessible to all viewers. However, if you’re experiencing technical problems and your closed caption on Netflix won’t turn off, it can be both frustrating and discouraging. In this article, we’ll explore the reasons why your captioning may not be turning off and offer solutions that content creators can implement.

Why is Closed Captioning Important?

Closed captioning has become an increasingly important aspect of video content creation. It is designed to ensure that your content is accessible to a broader range of viewers, including those who are deaf or hard-of-hearing, non-native English speakers, and viewers in noisy environments. In fact, according to a survey conducted by the National Institute on Deafness and Other Communication Disorders, 37.5 million American adults aged 18 and over report some trouble hearing. Thus, captioning create an inclusive environment that allows all viewers to enjoy your content.

Closed Captioning on Netflix

Netflix is now the leading streaming service globally, with over 200 million subscribers. Therefore, content creators need to adjust their content to suit the requirements of Netflix and its audience. Closed captioning on Netflix is not enabled by default. This means that you need to manually activate it. Once activated, you can either choose captions from the subtitle and caption settings or upload your caption files.

Why is My Closed Caption on Netflix Not Turning Off?

Content creators have reported difficulties in turning off closed captioning on Netflix. If you’re experiencing the same challenge, try out the following solutions:

1. Check Your Remote Control

The most common cause of closed captioning not turning off is an issue with your TV remote control. Sometimes the closed captioning button may be wrongly pushed, causing the captioning function to turn on or off. If you’re not sure which button controls closed captioning, check the TV manual to confirm. Various TV models have different remote controls, so the specific button depends on your TV model.

2. Check the Accessibility Settings

Netflix has various accessibility options that you can activate to customize your viewing experience. If the closed captioning is not turning off, check your accessibility settings to ensure that they are not set to “Always On.” If it’s set to always on, the captions will remain on, no matter what settings you choose.

3. Check Your TV’s Setting

If you confirm that the remote control and Netflix accessibility settings are okay and the closed captioning still won’t turn off, then try checking your TV settings. If the settings are also well, make sure that your TV and Netflix software are updated and that you have a stable internet connection. If none of these mentioned solutions work, try contacting Netflix customer support for more assistance.

How to Turn on Closed Captioning on Netflix

Activating closed captioning on Netflix is quite simple. Follow these steps:

1. Launch the desired movie or show.

2. Click on the gear icon in the right corner of the playback screen.

3. Choose the “Subtitles and Captions” option.

4. Select either “On” or “Off” depending on your preference. Alternatively, you can select “English” or “English (CC)” if you want captions to appear even when the language is foreign.

5. Press “Back” to return to the playback screen.


Closed captioning is essential for content creators looking to expand their audience. In Netflix, content creators need to have their captioning function properly set up to ensure that they meet their audiences’ needs. If your captioning is not turning off, it can be quite frustrating, but with the above solutions, you can quickly fix it. Remember always to keep your captions accurate and easy to read to enhance viewer experience.

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